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The open text messages are always anonymous. When you reply to any message, the employee gets a notification with your name and the reply you sent.
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Even if multiple replies are exchanged on the "Messaging" page, the employee's name will not be revealed in order to maintain confidentiality.
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To reply, navigate to the "Messages" section in the Surveys.
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On the left panel, you will see the total number of open text messages received. Click on "Sent" to view the replies sent to open text messages.
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To reply, go to the dropdown labeled "Click here to reply" below each message. You can either choose your reply from the suggestions given or type your own reply.
- Lastly, if you expect the conversation to continue, click on "Send". If the matter is resolved and no further communication is needed, click on "Send & Close".