The open text messages are always anonymous. When you reply to any message, the employee gets a notification with your name and the reply you sent.
Even if multiple replies are exchanged on the 'Messaging' page, the employee's name will not be revealed in order to maintain confidentiality.
To reply, open the survey you want to check open text messages and go to the 'Messaging' section on the left side.
On the left panel, you will see the total number of open text messages received. Click on 'Sent' to view the replies sent to open text messages.
To reply, go to 'Click here to reply' dropbox below every message. You can either choose your reply from the suggestion given below or type your own reply.
Lastly, if you expect it to be a continuous communication, click on 'Send'. If the matter is closed, click on 'Send & Close'.